Refund policy
Click n Pick – Return & Refund Policy
Effective Date: [25 Days ]
At Click n Pick, we value your satisfaction. If you are not completely happy with your purchase, we’re here to help with a smooth return and refund process.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in the original packaging, and in the same condition that you received it.
- The return request must be made within 7 days of delivery.
- Proof of purchase (receipt or order confirmation) is required.
Certain products are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, hygiene products)
- Digital products and gift cards
- Sale or clearance items (unless defective)
2. Return Process
To initiate a return:
- Contact us at tears1606@icloud.com with your order details and reason for return.
- We will provide you with a Return Authorization Number (RAN) and return address.
- Ship the item back to us using a trackable shipping method.
- Once received and inspected, we will notify you of the approval or rejection of your return.
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item, defective product).
3. Refunds
• Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except for defective or incorrect items.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
4. Exchanges
We only replace items if they are defective, damaged, or the wrong product was sent.
If you need an exchange, contact us at tears1606@icloud.com
5. Damaged or Defective Items
If you receive a damaged or defective item, report it within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no cost to you.
6. Contact Us
For any questions about returns and refunds, please reach out to:
📧 : tears1606@ivloud.com
📞 : +27718921108